Reservation help
Find your pickup code, understand cancellation windows, and know what happens after you reserve.
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Preparing fresh food rescue offers.
Preparing fresh food rescue offers.
Support Center
Clear answers for customers and businesses using ArGadaagdo during the Tbilisi pilot.
Find your pickup code, understand cancellation windows, and know what happens after you reserve.
Arrive during the pickup window, show your pickup code, and collect directly from the business.
Learn how approval, offer creation, pickup verification and customer ratings work.
Start here if you are unsure how Green Bags, reservations, pickups, cancellations or ratings work.
Choose an available Green Bag, review the pickup window, confirm the reservation, then find your pickup code in Orders.
A Green Bag contains good surplus food from a local business. The exact contents may vary, but the business, price and pickup time are always shown before reservation.
You can cancel from Orders up to 2 hours before pickup. After that, the cancellation window may be closed.
If you do not collect during the pickup window, the order may be marked as missed pickup so businesses are protected from unreliable reservations.
Create a business account, submit your business details, and wait for admin approval before publishing offers.
Ask the customer for their pickup code, enter it in the dashboard, and complete the pickup only when the code matches.
Customers can rate a business after a completed pickup. Ratings help future customers choose trusted local places.
Send us the account email, order details and a short explanation so we can help faster.
For the pilot phase, urgent operational issues should be sent to support with URGENT in the subject line.
The FAQ and Contact pages include the full customer and business support notes.